IntelliDrive OS is point-of-sale, quoting, inventory and customer software for service businesses such as locksmiths, plumbers, HVAC companies and electricians. This page collects the tax and licensing facts for Massachusetts that those businesses ask about, each linked to the official source we read, and shows how IntelliDrive OS fits them.
Last checked October 4, 2026
The state sales tax rate in Massachusetts is 6.25%.
The Department of Revenue says the Massachusetts sales tax is 6.25% of the sales price or rental charge of tangible personal property and telecommunications services. Cities and towns may also adopt a 0.75% local option excise on restaurant meals, which brings the effective rate on meals to 7% where it is adopted.
The Department's sales tax guide lists services such as car repairs among the generally exempt items, but says items sold along with services, such as parts, are taxable and must be itemized separately on the bill. Charges for installing tangible personal property are not taxed if they are separately stated from the charge for the property.
From each agency's own page. Check with your city or county for any local license as well.
We could not confirm a state-level locksmith license for Massachusetts from an official source. Check with your city or county.
Only a master or journeyman plumber examined and licensed by the Board, with permits from the local plumbing inspector, can perform plumbing work at a home or business. The Board's fact sheet says Massachusetts law prohibits anyone but a licensed professional from installing, removing or repairing plumbing.
The Board's mission is to protect Massachusetts citizens by setting standards for electrical work; it licenses electricians, enforces regulations and handles appeals on inspection decisions.
State licenses that apply to HVAC-related work include the sheet metal license, issued by the Board of Examiners of Sheet Metal Workers to those who fabricate and install building ventilation systems including ductwork, and the refrigeration technician license, required for refrigeration work over 10 tons in the aggregate.
Massachusetts vendors must separately state and separately charge the sales tax on all invoices, bills, displays or contracts.
Massachusetts plumbers and other contractors who work on real property are generally the consumers of the materials they buy for a contract and pay sales or use tax on them; a plumber who sells material and charges separately for installation collects tax on the material price but not on the separately stated labor.
Massachusetts sales and use tax returns are due on or before the 30th day after the period: monthly if $1,201 or more is collected per year, quarterly for $101 to $1,200, and annually for $100 or less.
What the software does today, nothing more. It does not file your returns or give tax advice.
Add your rates under Settings → Tax Rates, then choose each shop’s default rate under Settings → Outlets, so every shop charges its own local rate.
All featuresInvoices, receipts, signatures and photos are kept digitally for your records, and you can send a receipt to the customer by email or text.
Payment-link evidenceText or email a payment link through your own QuickBooks Payments, Square or Stripe account. On a payment-link sale the record keeps the customer’s signature, the terms they accepted, IP address and device, photos, and location when their browser shares it.
Payment processingEach shop, and each van you set up as its own location, keeps its own stock, with reorder points, counts and exact transfers between locations.
InventoryTime clock, timesheets, pay rates and per-technician commission reporting, with role permissions and staff limited to their own shop.
WorkforcePush sales and payments from IntelliDrive OS to QuickBooks Online. It is a one-way push that you start yourself.
QuickBooks integrationScheduling, dispatch, live GPS and ETA texts come with the GetTimePad add-on at $199/month. It is not part of the $79 plan.
SchedulingMassachusetts’s state sales tax rate is 6.25%. The Department of Revenue says the Massachusetts sales tax is 6.25% of the sales price or rental charge of tangible personal property and telecommunications services. Cities and towns may also adopt a 0.75% local option excise on restaurant meals, which brings the effective rate on meals to 7% where it is adopted. Source: Massachusetts Department of Revenue.
The Department's sales tax guide lists services such as car repairs among the generally exempt items, but says items sold along with services, such as parts, are taxable and must be itemized separately on the bill. Charges for installing tangible personal property are not taxed if they are separately stated from the charge for the property. Source: Massachusetts Department of Revenue.
Plumbing: the Massachusetts Board of State Examiners of Plumbers and Gas Fitters — Division of Occupational Licensure. Electrical: the Massachusetts Board of State Examiners of Electricians — Division of Occupational Licensure. HVAC / air conditioning: the Massachusetts Board of Examiners of Sheet Metal Workers and Office of Public Safety and Inspections — Division of Occupational Licensure. Sources: Massachusetts Division of Occupational Licensure and Massachusetts Office of Public Safety and Inspections.
Yes. Add the rate under Settings → Tax Rates and choose it as the shop’s default under Settings → Outlets. IntelliDrive OS uses one tax rate per shop, so a business with shops in different tax areas sets a rate for each shop.
$79/month per business, billed monthly, the same everywhere in the US. New accounts have unlimited users. The first 30 days are free; a card is required at signup and the first charge is on day 31.
These facts summarize the official pages linked next to each one. Rates and rules change, so check the source before you rely on a fact. This is not legal or tax advice.
Last checked October 4, 2026.
$79/month per business, billed monthly, with unlimited users.
The first 30 days are free. A card is required at signup and the first charge is on day 31; cancel in Settings → Billing before then and you pay nothing.