Scheduling & dispatch

Scheduling and dispatch, through GetTimePad

IntelliDrive OS runs the sale. GetTimePad, the scheduling add-on, runs the calendar and the techs on the road. Connected, a finished job becomes a sale without retyping it.

In short

Scheduling and dispatch for IntelliDrive OS come from GetTimePad, an add-on that costs $199/month on top of the $79/month IntelliDrive plan. It covers scheduling, dispatch, live GPS, ETA texts to customers, Tech Mode for technicians and review requests. A GPS tracking device is $299 one-time.

IntelliDrive has no calendar of its own. Once GetTimePad is connected, its jobs appear in IntelliDrive, and you start the sale from a job with the customer, services and vehicle notes already filled in.

GetTimePad also suggests the order of each technician’s day by drive time. IntelliDrive itself does not plan routes.

How does it work, step by step?

  1. 1

    Add GetTimePad

    GetTimePad is the scheduling and dispatch add-on, $199/month on top of IntelliDrive. Set up your techs and services there.

  2. 2

    Connect it to IntelliDrive

    In IntelliDrive, Settings, Integrations, connect your GetTimePad account. Customers, services, appointments and payments are copied into IntelliDrive.

  3. 3

    Book and dispatch in GetTimePad

    Put jobs on the calendar, assign them to techs and follow them on the road with live GPS, while customers get ETA texts.

  4. 4

    Follow the jobs in IntelliDrive

    IntelliDrive’s Appointments page lists the synced jobs by status, from penciled in to completed.

  5. 5

    Turn the job into a sale

    From a job, start a sale on the Sell page. The customer, the services and the vehicle notes are filled in; confirm the items and take payment.

Does IntelliDrive include scheduling?

Not on its own. IntelliDrive OS is the point of sale, invoicing, inventory and payments side of your business. Scheduling and dispatch are in GetTimePad, a separate add-on at $199/month. Without GetTimePad connected, IntelliDrive’s Appointments page simply asks you to connect it.

What does the GetTimePad add-on include?

GetTimePad costs $199/month in addition to the $79/month IntelliDrive plan, and includes:

  • Scheduling: a calendar of jobs for your team.
  • Dispatch: assign each job to a technician.
  • Live GPS: see where your techs are.
  • ETA texts: customers get a text with the technician’s estimated arrival.
  • Tech Mode: the screen technicians use on their phones to work each job.
  • Review requests: ask every customer for a review after the job.
  • A GPS tracking device is also available for $299 one-time.

How do GetTimePad and IntelliDrive work together?

Connect GetTimePad in IntelliDrive’s Settings, Integrations. IntelliDrive then copies your GetTimePad customers, services, appointments and payments, and its Appointments page lists the jobs by status: penciled in, confirmed, en route, arrived, started, completed or canceled.

From a job you can start a sale on the Sell page, with the customer, the services and the vehicle and appointment notes filled in. The sale is then paid the usual way, including a payment link through your own QuickBooks Payments, Square or Stripe account.

Where do I dispatch my techs?

In GetTimePad. That is where jobs are booked, where techs work them in Tech Mode and where customers get their ETA texts. IntelliDrive’s Appointments page lists the jobs GetTimePad sends. A status change or tech assignment made there is sent to GetTimePad, which handles it the same way as a change made in GetTimePad, texts to the customer included. Times, notes and new jobs are handled in GetTimePad.

Does it plan the best route?

GetTimePad does. For a technician with two or more jobs in a day, it suggests an order and start times based on drive time from your main location. You can run it for one tech or for every tech’s day at once.

Nothing changes until you accept the suggestion. Then the jobs move to the suggested times and drive-time blocks are added to the calendar. IntelliDrive itself does not plan routes.

What doesn't it do?

  • IntelliDrive has no calendar of its own; scheduling and dispatch need the GetTimePad add-on ($199/month).
  • IntelliDrive itself does not plan routes. Route ordering is a GetTimePad suggestion that you review and accept for each day.
  • From IntelliDrive you can change a job’s status and its technician (the change is sent to GetTimePad). Booking, times and notes are handled in GetTimePad.
  • The KeyBot AI receptionist is a separate product, not part of IntelliDrive.

Frequently asked questions

Does IntelliDrive OS include scheduling and dispatch?

Not by itself. Scheduling and dispatch come from GetTimePad, an add-on that costs $199 a month on top of the $79 a month IntelliDrive plan. Without it, IntelliDrive has no calendar of its own.

What does the GetTimePad add-on include?

Scheduling, dispatch, live GPS, route ordering for each technician’s day, ETA texts to customers, Tech Mode for technicians and review requests. A GPS tracking device is available for $299 one-time.

Can I see GetTimePad jobs in IntelliDrive?

Yes. Once GetTimePad is connected in Settings, Integrations, IntelliDrive copies its customers, services, appointments and payments, and the Appointments page lists the jobs by status.

How does a finished job get billed?

From the job in IntelliDrive’s Appointments page, start a sale. The customer, the services and the vehicle notes are filled in, so you confirm the items and take payment.

Does GetTimePad plan routes?

Yes. For a technician with two or more jobs in a day, GetTimePad suggests an order and start times based on drive time from your main location. When you accept it, the jobs move to those times and drive-time blocks are added to the calendar. IntelliDrive itself does not plan routes.

Does GetTimePad ask customers for reviews?

Yes. Review requests are part of the GetTimePad add-on, so you can ask every customer for a review after the job.

Is the AI receptionist part of this?

No. The KeyBot AI receptionist is a separate product, not part of IntelliDrive.

Ready to connect the calendar to the register?

IntelliDrive is 30 days free; a card is required at signup and the first charge is on day 31. GetTimePad scheduling and dispatch is an add-on at $199/month.