Running a service business in Hawaii

IntelliDrive OS is point-of-sale, quoting, inventory and customer software for service businesses such as locksmiths, plumbers, HVAC companies and electricians. This page collects the tax and licensing facts for Hawaii that those businesses ask about, each linked to the official source we read, and shows how IntelliDrive OS fits them.

Last checked October 4, 2026

What tax applies to sales in Hawaii?

General Excise Tax (instead of a sales tax)

Hawaii has no general state sales tax.

Hawaii has no sales tax. Its general excise tax (GET) is a tax on businesses' gross receipts: 4.5% for retail goods and services, contracting and similar activities (which includes a 0.5% surcharge all four counties have adopted) and 0.5% for wholesaling and manufacturing. A business may pass the tax on to customers, up to 4.712%.

Repair, installation and labor

The GET applies to services as well as goods. The Department of Taxation lists selling retail goods and services and construction contracting among the activities taxed at 4.5%, which is the 4% rate plus the county surcharge.

Who licenses locksmiths and the trades in Hawaii?

From each agency's own page. Check with your city or county for any local license as well.

Locksmiths

We could not confirm a state-level locksmith license for Hawaii from an official source. Check with your city or county.

Plumbing: Hawaii Contractors License Board (Department of Commerce and Consumer Affairs)

The Contractors License Board licenses plumbing contractors under classification C-37, covering the installation, repair or alteration of complete plumbing systems. The state also has a Board of Electricians and Plumbers.

Electrical: Hawaii Contractors License Board (Department of Commerce and Consumer Affairs)

The Contractors License Board licenses electrical contractors under classification C-13. The state also has a Board of Electricians and Plumbers.

HVAC / air conditioning: Hawaii Contractors License Board (Department of Commerce and Consumer Affairs)

The Contractors License Board licenses ventilating and air conditioning contractors (C-52) and refrigeration contractors (C-40).

More facts for Hawaii service businesses

Businesses are not required to charge customers the GET, though many visibly pass it on; they must pay the GET whether or not they charge it.

How does IntelliDrive OS fit Hawaii’s tax and paperwork?

What the software does today, nothing more. It does not file your returns or give tax advice.

Records kept digitally

Invoices, receipts, signatures and photos are kept digitally for your records, and you can send a receipt to the customer by email or text.

Payment-link evidence

Payment links through your own account

Text or email a payment link through your own QuickBooks Payments, Square or Stripe account. On a payment-link sale the record keeps the customer’s signature, the terms they accepted, IP address and device, photos, and location when their browser shares it.

Payment processing

Stock by shop and van

Each shop, and each van you set up as its own location, keeps its own stock, with reorder points, counts and exact transfers between locations.

Inventory

Your team, hours and commission

Time clock, timesheets, pay rates and per-technician commission reporting, with role permissions and staff limited to their own shop.

Workforce

QuickBooks Online, when you choose

Push sales and payments from IntelliDrive OS to QuickBooks Online. It is a one-way push that you start yourself.

QuickBooks integration

Scheduling and dispatch (add-on)

Scheduling, dispatch, live GPS and ETA texts come with the GetTimePad add-on at $199/month. It is not part of the $79 plan.

Scheduling

Hawaii questions, answered

What tax does Hawaii charge instead of a sales tax?

Hawaii has no general state sales tax. Hawaii has no sales tax. Its general excise tax (GET) is a tax on businesses' gross receipts: 4.5% for retail goods and services, contracting and similar activities (which includes a 0.5% surcharge all four counties have adopted) and 0.5% for wholesaling and manufacturing. A business may pass the tax on to customers, up to 4.712%. Source: Hawaii Department of Taxation.

What does Hawaii’s tax guidance say about repair and labor charges?

The GET applies to services as well as goods. The Department of Taxation lists selling retail goods and services and construction contracting among the activities taxed at 4.5%, which is the 4% rate plus the county surcharge. Source: Hawaii Department of Taxation.

Who licenses plumbers, electricians and HVAC contractors in Hawaii?

Plumbing: the Hawaii Contractors License Board (Department of Commerce and Consumer Affairs). Electrical: the Hawaii Contractors License Board (Department of Commerce and Consumer Affairs). HVAC / air conditioning: the Hawaii Contractors License Board (Department of Commerce and Consumer Affairs). Source: Hawaii Department of Commerce and Consumer Affairs.

How much does IntelliDrive OS cost in Hawaii?

$79/month per business, billed monthly, the same everywhere in the US. New accounts have unlimited users. The first 30 days are free; a card is required at signup and the first charge is on day 31.

These facts summarize the official pages linked next to each one. Rates and rules change, so check the source before you rely on a fact. This is not legal or tax advice.

Last checked October 4, 2026.

Facts for other states

Run your Hawaii service business on IntelliDrive OS

$79/month per business, billed monthly, with unlimited users.

The first 30 days are free. A card is required at signup and the first charge is on day 31; cancel in Settings → Billing before then and you pay nothing.