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Customer Management for Locksmiths

Customer Management for Locksmiths

Keep every customer’s contact details, addresses, notes, files and full sales history, and send campaigns to the ones who haven’t been back.

Part of the $79/month plan, with unlimited users. 30 days free; a card is required at signup.

What gets in the way for locksmiths, and what does IntelliDrive OS do about it?

No record of past jobs

Every past sale and warranty is on the customer’s record, so a repeat call starts with the history.

Warranty claims without proof

Look up the warranty by receipt number, the customer’s phone, the product or the serial number and see when it ends.

Dealership accounts that sprawl

Link the people who buy for a dealership to the account they bill to, approve the account for on-account sales, and send statements.

What can you do with Customer Management in IntelliDrive OS?

Complete customer records

Name, company, email, two phone numbers, more than one address, tags and VIP status.

Notes and files

Keep gate codes and building access details in the customer’s notes, and attach files and photos.

Full history

Every past sale, payment and warranty record for the customer in one place.

Find anyone fast

Search by full name or phone number. When you add a customer at the register, it checks for an existing record with the same phone or email.

Business accounts

Note a credit application on file, approve the account for on-account sales, link customers who bill to a parent account, and send statements.

Campaigns you send

Text or email a group such as customers with no purchase in 30 to 60 days, VIPs who haven’t been back, or new customers. You send each campaign yourself.

How does it work?

1

Add or find the customer

Search by name or phone, or add them at the register.

2

Ring up the sale

The sale, payment and warranty records attach to the customer.

3

Keep notes

Add gate codes and building access details, files and photos.

4

Bring them back

Send a text or email campaign to a customer group.

What does it change for a locksmith business?

Context on every repeat call

Past sales, warranties and notes are one search away.

Fewer duplicate records

The check at the register catches a second record for the same phone or email.

Repeat business you go after

Campaigns reach the customers who have not been back.

What doesn’t it do?

  • Vehicle details are kept on quotes, warranty records and notes, not as a vehicle list on the customer.
  • Campaigns are sent by you; nothing goes out automatically on a schedule.

Try it with your own locksmith business

$79/month per business, billed monthly, with unlimited users.

The first 30 days are free. A card is required at signup and the first charge is on day 31.