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Customer Management for Plumbers

Customer Management for Plumbers

Every customer profile includes property addresses, plumbing system details, full service history, and maintenance agreements. Know the complete story before you arrive on-site.

Problems Plumbers Face Every Day

These challenges cost you time, money, and customers. IntelliDrive OS solves them.

No Property History

A customer calls about a leak and you have no record of what work was done at that property. You send a tech blind, wasting time re-assessing the system.

Maintenance Agreements Slip Through

You sold annual drain cleaning or backflow testing agreements but have no system to track renewal dates. Customers lapse and revenue disappears.

No Follow-Up System

You quoted a repipe or water heater replacement but never followed up. The customer went with someone else because you forgot.

Customer Management Built for Plumbers

Six capabilities designed specifically for how plumbers work.

Property-Based Profiles

Link customers to one or more properties with addresses, access instructions, and plumbing system notes (pipe material, water heater type, etc.).

Full Service Timeline

Every estimate, invoice, payment, and note for a customer in chronological order. See what was done on any past visit.

Maintenance Agreement Tracking

Track recurring service agreements with renewal dates, included services, and automated reminders before expiration.

Equipment Records

Log water heaters, sump pumps, and fixtures by brand, model, age, and warranty date. Know what is installed before you arrive.

Open Quote Follow-Up

Filter customers with pending quotes. One-click resend with updated pricing or a personal follow-up message.

Referral Tracking

Record who referred each new customer. See which customers generate the most referrals and reward them.

How It Works

Four simple steps to transform your customer management workflow.

1

Create Customer Profile

Add the customer with contact info, property address, and any notes about their plumbing system.

2

Log Every Interaction

Estimates, jobs, invoices, and calls are automatically attached to the customer record.

3

Set Up Agreements

Create maintenance agreements with service schedules. The system reminds you when service is due.

4

Retain & Grow

Follow up on open quotes, renew agreements, and reach out to past customers for seasonal services.

The Results Plumbers See

Real improvements from plumbers using IntelliDrive OS.

Prepared Technicians

Techs see the full property and service history before arriving. No wasted time on-site.

20 min saved per service call

Recurring Revenue

Maintenance agreements with automated renewals create predictable monthly income.

32% revenue from recurring agreements

More Repeat Business

Customers return when you remember their property, equipment, and past work.

55% repeat customer rate

Ready to Transform Your Customer Management?

Join plumbers who use IntelliDrive OS to save time, reduce errors, and grow their business.

No credit card required. Cancel anytime.