Every customer profile includes their appliances by brand and model, complete repair history, warranty status, and service notes. Pull up everything about a customer and their machines in seconds.
These challenges cost you time, money, and customers. IntelliDrive OS solves them.
A customer calls about their "fridge not working." You have no record of the brand, model, or age. The tech arrives without the right parts and reschedules.
The same customer calls about the same washer. Without repair history, the tech diagnoses from scratch instead of picking up where the last tech left off.
You do not know which customers have appliances still under manufacturer warranty. You repair and bill when it should have been a warranty claim.
Six capabilities designed specifically for how appliance repair technicians work.
Log every appliance per customer with brand, model, serial number, purchase date, and warranty expiration. Search by any field.
Every repair on every appliance is logged with parts used, labor, diagnosis, and outcome. Full history per machine.
See which appliances are in warranty, expiring soon, or out of warranty. Avoid billing for warranty-covered repairs.
Flag appliances that are subject to manufacturer recalls. Notify affected customers proactively.
Flag appliances that have had multiple repairs and high total repair costs. Recommend replacement before the next breakdown.
Attach photos of the appliance, error codes, and diagnostic notes. The next tech sees everything from past visits.
Four simple steps to transform your customer management workflow.
On the first visit, log all appliances the customer has with brand, model, serial, and age.
After every repair, the parts used, diagnosis, and outcome are logged against the specific appliance.
Monitor warranty expirations. Route warranty-eligible repairs through the manufacturer claim process.
Contact customers with aging appliances or those nearing warranty expiration for maintenance or extended warranty offers.
Real improvements from appliance repair technicians using IntelliDrive OS.
Knowing the exact brand and model before dispatch ensures techs carry the correct parts.
Full repair history per appliance means no re-diagnosis. Techs pick up exactly where the last visit left off.
Tracking warranty status ensures you file manufacturer claims instead of eating the cost.
Join appliance repair technicians who use IntelliDrive OS to save time, reduce errors, and grow their business.
No credit card required. Cancel anytime.